Shipping & Returns
SHIPPING POLICY
At Orisis Crystals, we take pride in our efficient shipping methods and carefully designed packaging to ensure that your crystals, specimens, and minerals arrive safely at your doorstep. We offer competitive shipping costs and use plain, straightforward language to build trust with our customers. We are committed to delivering your orders in a timely manner, so you can start enjoying the positive energy of your new crystals as soon as possible.
We understand the importance of transparency in shipping, and we strive to provide all the necessary details about our shipping policy to make sure that our customers stay loyal. If you have any specific shipping preferences or questions, our dedicated customer service team is here to assist you every step of the way.
Postage Costs:
Postage costs are selected by the Buyer and added to the order when entering the Checkout usually next working day delivery this is not guaranteed.
When entering the Checkout, please select the appropriate postage charge for your delivery address.
Orisis Crystals uses Royal Mail
.
All Delivery Servcies are governed by the Carrier concerned – we shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.
Return & Exchange Policy
You must contact us within 48 hours of receipt of Goods if you wish to return part or all of your Order.
Notification of damage of wrongly shipped goods or incompletely shipped goods must be made within 48 hours of delivery. Any claim made outside of 48 hours will not be accepted. Returned goods must be in sufficient condition and in their original packaging.
Damaged Returns:
The Buyer will be liable for the cost of remedying damage to returned Goods where such damage has in the opinion of the Seller been caused by the Goods being inadequately packaged by the Buyer.